Refund Policy

Projects are billed on a milestone basis. Your project is broken into agreed stages, and you pay for each milestone before we begin work on it. This policy explains what happens to those payments if a project is canceled.

Before work starts on a milestone: if you cancel before we’ve begun work on a milestone you’ve paid for, that payment is fully refundable.

Once work has started: once we’ve begun work on a milestone, payment for that milestone is non-refundable, since it covers time and resources already committed. Any milestones you’ve paid for but that haven’t started yet remain fully refundable if you cancel at that point.

In short: you can always get a full refund for any work we haven’t started yet. Work that’s already underway or complete isn’t refunded.

Third-party costs already incurred on your behalf before cancellation - such as a domain registration, a paid plugin license, or a stock asset purchased specifically for your project - aren’t refundable by us, since we don’t control those providers’ own refund policies.

Email us at [email protected] with your name and project details, and let us know you’d like to cancel and request a refund. We’ll confirm which milestones (if any) qualify based on the rule above.

Approved refunds are typically processed within 10 business days, back to your original payment method where possible.

This policy is governed by the laws of the State of Arizona, United States, consistent with our Terms & Conditions.

We may update this policy from time to time. The “Last updated” date above reflects the most recent change. Changes don’t apply retroactively to a project already under way.

Questions about a refund:

• Email: [email protected]
• Phone: +1 (832) 645-8594
• Address: 10120 S Avenue F, Yuma, AZ 85364, United States